International Refund, Return, and Exchange Policy

1. Our Commitment to Excellence The satisfaction of every Client is, for Maison L'Alchimiste, a matter of honor. This International Refund, Return, and Exchange Policy (the “Policy”) describes, with clarity and courtesy, the conditions under which we accept returns and exchanges, always in accordance with the mandatory consumer rights in force in each jurisdiction, and without prejudice to such rights. This Policy forms an integral part of the International Terms and Conditions of Use and Sale of MAISON L'ALCHIMISTE, LLC. 2. Right of Withdrawal and Return Periods We recognize and honor, in each territory, the reflection and withdrawal periods guaranteed by law, applying the following, without prejudice to any longer periods that Maison L'Alchimiste may grant at its commercial discretion: 2.1. Clients in Brazil In accordance with Article 49 of the Brazilian Consumer Protection Code (Law No. 8,078/1990), a Client who makes a purchase outside a commercial establishment may exercise the right of withdrawal within 7 (seven) calendar days from the date of receipt of the product, with entitlement to a full refund of amounts paid, including the delivery shipping fee originally charged, subject to the integrity conditions described in Section 3. 2.2. Clients in the European Union, the European Economic Area, and the United Kingdom In accordance with Directive 2011/83/EU on consumer rights (and its corresponding national transposing legislation), the Client has a period of 14 (fourteen) calendar days from receipt of the product to exercise the right of withdrawal, without any need for justification, subject to the integrity conditions described in Section 3, applicable within the terms and limits of Article 16(e) of the aforementioned Directive, concerning sealed goods that are not suitable for return for reasons of health protection or hygiene where they have been unsealed or tampered with after delivery. 2.3. Clients in the United States and other territories As an expression of our commitment to excellence in customer service, Maison L'Alchimiste extends to its Clients in the United States and in territories not covered by Sections 2.1 and 2.2, a courtesy period of 14 (fourteen) calendar days from receipt of the product to request a return, under the same integrity conditions described in Section 3. 3. Essential Condition: Integrity, Seal, and Hygiene Due to the nature of the products sold by Maison L'Alchimiste — perfumes, cosmetics, and personal care items — and for reasons of public health and hygiene protection, products will only be accepted for return, exchange, or refund if returned fully sealed, in their original heavyweight packaging, intact and without any sign of tampering, opening, or removal of the protective security seal, and without any indication of use, application, or handling that would compromise their original condition. This condition arises from health and safety requirements widely recognized in consumer protection legislation across various jurisdictions — including the exception set forth in Article 16(e) of Directive 2011/83/EU for sealed goods not suitable for return for reasons of health protection or hygiene once the seal has been broken after delivery — and is intended to safeguard the integrity and safety of all our Clients. The following will not be accepted for return, exchange, or refund: * products whose security seal or factory seal has been broken, even partially; * products showing signs of use, application, testing, or handling inconsistent with the condition of a new, unused product; * personalized, engraved, or custom-configured products made to special order at the Client's request; * products purchased during final collection promotions expressly identified as final sale, where permitted by applicable law; and * original packaging, boxes, or cases that have been damaged in a way that compromises their reuse as product presentation. This integrity condition does not apply to cases of manufacturing defects or damage occurring during transport, addressed in Section 8, for which Maison L'Alchimiste assumes full responsibility, regardless of the condition of the seal. 4. How to Request a Return To request a return, exchange, or refund, the Client must contact our dedicated customer service team at contact@maisonlalchimiste.com, providing the order number, the product(s) to be returned, and the reason for the request, within the applicable period indicated in Section 2. Our team will respond with a return merchandise authorization (“RMA”) and detailed shipping instructions. Returns sent without prior RMA authorization may experience processing delays. 5. International Return Shipping Defective products, transport damage, or shipping errors attributable to Maison L'Alchimiste: Maison will provide a prepaid international shipping label and will bear the full cost of return shipping. Exercise of the right of withdrawal (no defect involved): unless mandatory applicable law provides otherwise, return shipping costs shall be borne by the Client. We recommend using a trackable and, where available, insured shipping service, as Maison L'Alchimiste is not responsible for the loss of products in transit during return shipment until their actual receipt at our distribution center. Products should be sent, unless otherwise instructed at the time of RMA authorization, to our international distribution center: [Insert Distribution/Returns Center Address]. 6. Inspection and Approval Upon receipt of the returned product, the Maison L'Alchimiste team will inspect its integrity and compliance with the conditions described in Section 3, within a period of up to 10 (ten) business days. If the return is approved, the Client will be notified and the refund will be processed in accordance with Section 7. If the return is refused due to non-compliance with the integrity conditions, the product will, at the Client's discretion, either be returned to the sender (with return shipping costs borne by the Client) or held at their disposal for a reasonable period. 7. Refund — Timing and Method Once the return is approved, the refund will be processed using the same payment method used for the original purchase, within a period of up to 14 (fourteen) calendar days from approval; the actual crediting of funds to the Client's account or statement may be subject to additional timeframes applied by the financial institution or card issuer responsible, beyond the control of Maison L'Alchimiste. Import charges, customs duties, or customs fees, if any, paid by the Client upon the product's entry into their country are not refundable by Maison L'Alchimiste, and any reimbursement thereof, where applicable, must be requested directly from the competent customs authorities, unless mandatory law provides otherwise. 8. Products with Manufacturing Defects or Transport Damage If the Client receives a product with a manufacturing defect or damaged during transport, they must contact our team within 48 (forty-eight) hours of receipt, submitting photographs of the product and packaging. Once the defect or damage is confirmed, Maison L'Alchimiste will, at the Client's discretion, arrange for replacement of the product at no additional cost or a full refund, including the shipping fees originally paid, bearing all return costs. 9. Exchanges Requests to exchange a product for another product, size, or fragrance follow the same procedure and time limits applicable to returns, and are subject to the same integrity conditions described in Section 3 and to the availability of stock of the desired product. 10. Preservation of Mandatory Consumer Rights Nothing in this Policy shall be construed as restricting, waiving, or limiting any mandatory rights granted to the Client under the consumer protection legislation of their country of residence, which shall prevail over any conflicting provisions of this Policy, to the extent required by local law. 11. Contact For any questions related to returns, exchanges, or refunds, please contact: MAISON L'ALCHIMISTE, LLC, e-mail contact@maisonlalchimiste.com.